EV Live allows a user to connect with an EV specialist from any internet-connected mobile or desktop device, the company says. These EV specialists will answer EV-related questions in real-time and give virtual tours of the EV Live studio, which houses EVs and displays of home charging, public charging, battery technology, sustainability, commercial applications, EV apps and more, GM says. EV specialists can also guide participants through the home charging installation process and refer them to certified installers.
From the EV Live website, anyone can schedule a free, live tour with an EV specialist, or start an on-demand live tour, pending availability. Live tours will initially be offered in a one-on-one format, while group tours will become available later this year. The site will also offer prerecorded sessions in the future.
During live tours, an EV specialist will answer questions directly from participants through voice or text chat, GM says. The EV specialists have two-way audio equipment and one-way live video. Participants can hear and see the EV specialist, while the EV specialist can hear, but not see, the participant, the company says.
EV specialists are available to connect:
- Monday – Thursday, 9 a.m. – midnight ET
- Friday, 9 a.m. – 9 p.m. ET
- Saturday – Sunday, 11 a.m. – 7 p.m. ET