EVgo ReNew to enhance the company's charging experience

EVgo ReNew to enhance the company’s charging experience

EVgo says it plans to replace, upgrade or – in some cases – retire, hundreds of stations over the coming year.

EVgo has announced a comprehensive maintenance program designed to ensure stations across EVgo’s charging network meet its quality and technology standards, called “EVgo ReNew.” Through the program, EVgo plans to replace, upgrade or – in some cases – retire, hundreds of stations over the coming year with the goals of enhancing charger availability and building range confidence for EV drivers of all types.

This effort includes ramping up in-person preventative health checks of chargers; improving system monitoring, diagnostic, and recovery tools; replacing legacy equipment; and retiring problematic chargers if replacement or upgrade is impractical. EVgo ReNew builds on EVgo’s existing charger maintenance efforts, which include 24/7 monitoring and preventative health checks at charging stations.

EVgo evaluates sites based on historical charger performance, current and forecast user demand, technical capacity at the location, and proximity to other fast charging stations. Where possible, EVgo will install new chargers with power levels up to 350kW. Through a combination of proprietary market analysis, data-driven insights and customer feedback, the program also identifies sites for decommissioning. In addition to site-level analysis, EVgo says it also works with site host partners to assess factors like charger placement, station size, and power levels to ensure charging options provide the greatest value for their customers and the community.

Through the first three quarters of 2022, EVgo says it upgraded, replaced or removed 125 charging stalls and is actively working with partners and site hosts to evaluate upgrading, replacing, or removing hundreds of additional charging stalls in 2023.

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